Frequently Asked Questions
Your guide to our intricate designs and seamless shopping experience.
How do I determine my correct size for Thistle and Spire lingerie?
We provide a comprehensive size guide on each product page. Our designs often feature adjustable straps and stretch embroidery to ensure a precise fit. If you are between sizes, we generally recommend sizing up for comfort.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on unworn items with all original tags and liners attached within 30 days of delivery. Items must be in their original packaging and free of any signs of wear or scent.
How should I care for my delicate lace and embroidery items?
To preserve the integrity of our intricate embroidery, we recommend hand washing in cold water with a gentle lingerie wash. Always lay flat to dry and avoid machine washing or tumble drying.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders, so we have a very limited window for changes. Please contact our support team within one hour of placement to request a modification or cancellation.
Are your materials ethically sourced?
We are committed to quality and transparency. We partner with reputable manufacturers who adhere to fair labor practices and use high-quality fabrics designed for durability and comfort.